When Ellis Jones and Nathaniel “Safety Nate” Miller began comparing their experiences leading safety in complex organizations, they quickly recognized a shared concern: many organizations lack a clear ...

In our work, we spend much time examining companies’ operating models and organizational structures. Many that we talk to have not taken a deliberate, planned approach to designing their models, ...

When undergoing an IT operating model transformation, focus on three key areas to ensure success: process, governance and culture. The quest for customer obsession is arduous — littered with obstacles ...

The real question of the superintelligence era is which operating model survives contact with AI. Most leaders I speak with still treat AI as a tool that gets layered onto an unchanged structure.

Forbes contributors publish independent expert analyses and insights. Robert, founder of KramerERP, covers AI, ERP, SCM, data and security. This voice experience is generated by AI. Learn more. This ...

Gartner’s Lily Mok explains why your organization must redesign talent strategies to transform its information and technology operating model. An information and technology operating model represents ...

The first wave of enterprise deployments is exposing a widening gap between vendor promise and operational reality. Unsplash+ Agentic A.I. is no longer a technology on the horizon. It is being ...

For the past few years, artificial intelligence in lending has largely been discussed in operational terms—faster underwriting, stronger fraud detection, quicker collections, and lower turnaround ...